Our Reviews

Big thank you to the team at Castle Prestige. Purchased our 2.4 auto Elgrand Rider last week and after 650 miles it's perfect. A stunning piece of machinery. We love it. Fantastic service from Tom & Mitch.

Graham Dixon

Saturday, 23rd November 2024

It only took Mitch and Tom 24 hours to turn around our interest into collecting our 8 seater elgrand, no pressure from either to complete the purchase and all questions answered. Highly recommend Castle Prestige if you need a Japanese import as they are extremely professional and take all the paperwork away so all you have to do is tax and insure your new car, they also help with that if needed. After handing over the car, they even provide follow up videos on how to work certain items like the tv and touch screen radio. Definitely be back in the future. Thanks both

Trev

Wednesday, 23rd October 2024

Exceptional experience from start to finish and couldn't recommend enough. We were expertly advised throughout the process in finding the right vehicle for our needs and were even allowed to bring our camping equipment along to see if it all fitted in. We eventually decided that the Honda Stepwagon was the one for us and particularly liked a model that had yet to arrive in the UK. Communication was very good during the importation process and the vehicle was in pristine condition when we collected it. We have just returned from our first long trip (Scotland) and can't fault anything so far and although it's early days, the level of cover Castle Prestige provides takes any stress away should anything go wrong in the next 5 years. We've since recommended Castle Prestige to many people and it'd be the first place we'd go back to should anything happen to our other car. 5* operation and we wish you both great success in the future.

Rob and Corinne

Monday, 19th August 2024

Tom and Mitch were really helpful from start to finish. I bought our second family car (Stepwagon) and its faultless. Tom and Mitch made the experience really good. No hardselling, just pure customer service. Very rare these days. Thank you again. All the best.

Mark Reyes

Saturday, 18th May 2024

Bought a ford camper van today absolutely made up . Tom was great very professional and would definitely recommend this place . Thankyou

Steve

Friday, 09th February 2024

Highly recommend! A great experience from start to finish. I purchased a NISSAN ELGRAND seven seater at the end of January. The process made extremely easy by Tom and Mitch nothing was to much trouble and they went out of their way to help. As for the car, it's amazing it looks a picture and drives like a dream. For anyone who hasn't experienced the ELGRAND, and this is only my opinion, they are on a different level when it comes to comfort and reliability. Thanks again

Peter Povey

Wednesday, 07th February 2024

What a brilliant experience buying our imported Nissan Elgrand, pure luxury 7 seater, our little one couldn’t wait to sit in the back and back watch a DVD on the drop down screen. The brothers are very knowledgable, helpful and welcoming. All the cars they sell are immaculate and well priced. If you are unsure about buying an imported car talk to these guys. Couldn’t ask for a better service anywhere. Thank you so much.

Michelle Broutta

Wednesday, 17th January 2024

Excellent friendly, professional, knowledgeable and helpful service! Very happy with our 2011 Nissan Cube! Definitely visit next time we want an import!

Victoria Whitehouse

Saturday, 04th November 2023

What a fantastic place to get a Japanese import from. Excellent service from start to finish and would strongly recommend if you are looking for a Japanese car to come here. Thank you Tom and Mitch for everything. Definitely 5stars from us.

Neil And Tracey

Thursday, 17th August 2023

Hi just goy my car delivered from castle Prestige from the first day I enquired about my Toyota vellfire I spoke to Tom what a guy absolutely first class service everything I needed to know Tom sorted it for me even the video walk around for the car and it was just as he said STUNNING so a big thank you to tom and the team especially the guy who gave it valet and clean top marks thank you.

Peter Crispin

Saturday, 12th August 2023

Nissan Elgrand

Excellent customer service from Tom and the team! Wonderful walk through videos and kept up to date from start to finish. Thank you for making the process of buying our new family car so easy!

Victoria Brown

Wednesday, 05th July 2023

Incredible 5* Service - Mitsubishi ASX Castle Prestige provided absolutely incredible service from start to finish. Tom gave us a detailed description of the car, a video link with a thorough walkthrough of the cars features and current state. We had a clear line of contact all the way through our buying journey. The car was presented in immaculate condition with all paperwork necessary to make the transaction super-fast and seemless. We would give even more stars if we could! Pleasure to do business with.

Chris Brown

We located the BMW M140 via Auto Trader and got in touch with Castle Prestige, from the first contact Tom was really helpful and no question went unanswered. We arranged to view the car which was a 2 hour drive away, on arrival the car exceeded our expectations and was immaculate inside and out, the staff were lovely and nothing was too much trouble. 100% would recommend to everyone (Also Mitch makes a fantastic brew!)

Ross Hardy-partington

What a fantastic experience, from the first phone call to leaving the premises with my new car, the service was excellent. No pressure very professional. Made to feel a valued customer. Car was presented in a first class condition. Premises are very clean and welcoming. Thanks for making the whole experience pleasant, and the tea was most welcome.

Maureen Harwood

I have recently purchased a Hyundai i10 from Castle Prestige and would like to take this opportunity to thank Tom for the manner in which he dealt with my initial enquiry to my purchase of my car. First class salesmanship. Tom and his brother Mitch were thoroughly pleasant throughout and I have no qualms with recommending to anyone buying a vehicle.

Dave

Fantastic service from start to finish. The car was absolutely immaculate inside and out. Extremely pleased with our purchase. Tom couldn’t have been more helpful. Thanks again.

Gary Wilson

Ford Fiesta

This is what a car salesman should be like. Tom was brilliant - so kind, helpful, polite & courteous throughout- from our initial enquiry to the sale/collection of the car. Customer service & satisfaction is a priority for Tom - thank you. Other dealers should take note! The whole process was very smooth & easy -with accurate descriptions & photos, plus a good price for part exchange. We felt confident in everything Tom advised, & when he didn't know, he promised to find out & come back to us-which he did! We would have no hesitation in recommending Castle Prestige to friends & family when they consider buying a car. Thank you Tom - great job. Long may you continue. 👍👍

Sue Chopra

Ford Focus ST-Line X

They say that every mans home is his castle.....but for some of us many of our second biggest financial outlay will be a prestige car! We’d expect for that type of expenditure an exemplary prestige service - and as such our second castle to be our car! Well, the above matches well with the service given by Castle Prestige, and in particularly the one man band, Tom. His unending energy in terms of his response to our queries and at such a time during the height of the lockdown was indeed exemplary, prestige, and the vehicle (all 16K) was made ready in a timely fashion and now rests as very much our secondary castle - with smooth driving ta boot! We’d very much recommend Tom and the team at Castle Prestige if it’s a prestige and succinct service and end result you’re after. Thank you again, Tom and Team. Dr. Bennett and Anges

Dr Bennett

Wednesday, 15th July 2020

Toyota Aygo

I recently bought a Toyota aygo from castle prestige it's a great little car. Tom was very helpful and is an honest young man would recommend buying a car from them.

G. Sergeant

Thursday, 16th July 2020

Here we have a selection of our Happy Customer reviews. However, if you check out our Google, Facebook & AutoTrader pages, we have over 50+ combined 5* Reviews!

GOOGLE - FACEBOOK - AUTOTRADER

This is a family run business and the salesman could not have been more helpful and curtious and not pushy at all like some other dealerships we have been to.Everything was explained clearly and the buying process was hassle free and simple, very pleased with the whole process glad we found this place and would recommend to anyone,thanks for making buying a car so enjoyable and not the stressfull process it normally is.

Linda Ford

Thank you for sorting us out with our recent Corsa, purchased from yourselves. You were very helpful and obliging, and warrant the good reviews. Robert

Robert Higgins

Great! Purchased a car from Castle Prestige recently and I couldn't be happier. When I collected the car it was cleaned to high spec inside and out. The salesman was very pleasant and helpful. Would recommend to anyone!

Lianne Norman

Very helpful with all questions. Tom was always quick to help out. Advert and pictures were accurate. Car is great!

Tom Baird

A welcoming and confident experience purchasing our daughters first car. They appreciated how important this was to us from a safety aspect. The whole buying process from them was helpful and pleasant. Hopefully our daughter will have lots of happy motoring. Would return to buy again based on the experience.

Lisa Turner

Not your pushy sales type. Family run business. Great service

Susan Price

All the guys at Castle Prestige were very helpful in helping me get back on the road after crashing my old car. I went in and they gave me honest information about how hard it would be to repair my demolished car and helped me to get into a new one and drive it away the very next day. Very helpful, very professional. Highly recommend to all

Hayden Mabbott

Extremely friendly staff, very helpful, and always looking out for your best interest

Jithin Mullappillil

A very friendly and efficient service received today. Everything was very well explained and I would be happy to use them again.

Tracey Root

The whole process was made so easy! A really good experience with a really helpful frontline salesman - will definitely buy from this dealership again!

Helen Wright

Great, friendly service and great cars at good rates with friendly staff.

Thomas Skelding

Have just returned home with VW Up - love the car.The purchase was a pleasant experience. We did not feel we were at all pressurised. All aspects of the sale were dealt with efficiently, in a friendly courteous manner, not at all rushed. Would definitely recommend.

Christine Meadows

Very courteous, helpful and obliging,would always recommend them for cars and garage services!

Neil Hicken

I purchased my ford grand cmax from castle prestige and I was really happy with the service that was provided. I think it’s quite rare these days to come across a car salesman that honestly only wants to make the customers happy.

Nick Sadra

The gentleman was polite, listened to what we wanted and talked us through the car we had chosen. Great car and great service. Was extremely helpful and would recommend.

Sancha Byrne

Excellent service from start to finish, really helpful and friendly.

Louise Parry

I had a wonderful experiance with castle prestige.Everything was conducted in a friendly professional atmosphere.The sales team from top to bottom were excellent and ultimately i was elated with my car.

Jim Marshall

Customer Reviews

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